Terms

PLEASE READ THESE TERMS AND CONDITIONS VERY CAREFULLY. THE TERMS AND CONDITIONS OF PRODUCT SALES AND SERVICE PROJECTS ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS IN ANY FORM DELIVERED BY YOU (“CUSTOMER”) ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND NOTICE OF OBJECTION TO THEM AND REJECTION OF THEM IS HEREBY GIVEN. BY ACCEPTING DELIVERY OF THE PRODUCTS OR BY ENGAGING THE CDW AFFILIATE IDENTIFED ON THE INVOICE, STATEMENT OF WORK OR OTHER CDW DOCUMENTATION (“SELLER”) TO PROVIDE PRODUCT OR PERFORM OR PROCURE ANY SERVICES, CUSTOMER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS UNLESS CUSTOMER AND SELLER HAVE SIGNED A SEPARATE AGREEMENT, IN WHICH CASE THE SEPARATE AGREEMENT WILL GOVERN. ANY GENERAL DESCRIPTION OF THE TYPES OF PRODUCTS OR SERVICES AND RESULTS THEREOF POSTED ON THE WEBSITE DO NOT CONSTITUTE PART OF THE AGREEMENT BETWEEN SELLER AND CUSTOMER.


Warranty:

We are confident that our product quality is outstanding that we warranty all of our products for a period of ten (10) years from date of purchase against manufacturer defects. The warranty can be canceled out if the purchaser damages or improperly handles the product in any manner that leads to the damage(s) or defects to the product. Voigt Home will replace or repair the product at its choice. Buyer is responsible for all freight both incoming and outgoing for all warranty support work or exchanges and or replacement. Simple steps to getting your product serviced, contact customerservice@voigthome.com. include a description of the issue(s). Please also include your sales receipt information with purchase information so that we may intelligently respond to you. All warranty inquiries will be answered within 24 hours from receipt of contact. If customer pays freight then customer is responsible for filing any claims with carrier. Customer may elect to insure all shipments for additional cost. Contact Voigt Home for pricing for insurance. Any and all damage must be reported in no less than 24 hours from receipt of shipment or Buyer is responsible.

Shipping & Delivery:

Customer should upon receipt of the shipment any noticeable damage to the cartons as well as any concealed damage to the shipment after opening should report this to customerservice@voigthome.com within 24 hours of receipt of shipment so that the proper freight claim can be entered. If Customer fails to notify Voigt Home with in the 24 hour period then the customer accepts the goods in as is condition. The warranty could be voided depending on the extent of the actual damage from shipment.

Privacy:

When you sign-up for our mailing list, attend one of our events, place an order, or contact us for other similar business matters, we may collect personal information, including but not limited to your name, mailing address, shipping address, e-mail address, phone number, date of birth, and credit card information. This personal information is only used to process or communicate with you regarding your requests or to collect feedback on our products and services.
From time to time, we may use your name and e-mail address to inform you about new releases, special offers, upcoming events, or anything else that we think might be of interest to you. If you do not wish to receive information from us, please opt out of our mailing list by clicking on the “Unsubscribe from this update” link on the bottom of the message, unsubscribe by sending an e-mail to info@voigthome.com, or by sending a letter to Voigt Home 79 Commerce Street, Garfield, New Jersey, 07026. Your request will be processed within thirty (30) days from the date we received it.

Security & Disclosure

We do not sell, rent, or otherwise relinquish personal information to any unaffiliated third party without your consent. Due to the sensitivity of data, all personal information and transactions are stored and take place on a secure server, in order to protect it against any unauthorized access.
We may contract with other companies and individuals to perform certain services, such as processing, storing, managing, and organizing data on our behalf. These service providers may have access to personal information to perform their functions. However, they are prohibited from using personal information for their or additional third parties’ direct marketing purposes.

Updates to This Policy
The terms of this Privacy Policy may change from time to time. We encourage you to check this page periodically for any changes. By accessing this site, you are accepting our current Privacy Policy.

Refund Policy:

Not satisfied then contact customerservice@voigthome.com for instructions on how to return a product to us. The product(s) must be in original packaging and also in original unused condition. If there is a manufacturing defect then see under warranty for handling this. No returns are accepted 30 days from the date of your purchase. Any refund issued will be done once the return has come back and has been inspected and approved. This process could take up to 15 days after receipt of the returned merchandise. Customer is responsible for shipping costs for returns.